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Pure Terms and Conditions. 

Refunds and Cancelation Policy

You can cancel or reschedule your booking until 8am on the day of your booking and a full refund will be issued. If you wish to do this, please contact us on either 07854513187 or kate@purecleans.co.uk.  

Pure have the right to refuse orders, both partially and wholly. 

Payment and Delivery Policy:

Full payment is due before services take place. We accept payments via PayPal, bank transfer and where unavoidable in cash. If you wish to pay cash, please contact us on kate@purecleans.co.uk as online bookings require PayPal.

Pure reserve the right to alter prices on the website.

Pure reserve the right to charge customers for orders that are different or additional to the original booking. This however will always be after consulting the customer first.

We aim to have items returned to the customer within 48 hours, however during busy periods this may take longer, and in these circumstances the customer will be informed.

Free collection and delivery are available within areas of the West Midlands and Warwickshire. Collection and delivery outside of these areas is available, however it will be at a charge and may be through the means of a third-party courier service. 

If a courier service is used, it is the customers responsibility to package their items appropriately for collection. We will package them for the customer upon return of the items. Pure cannot be held responsible for any delays due for unforeseen circumstances. 

Drying and storage of items post clean: 

Following the cleaning service provided by pure, the items are packaged and returned to the customer. Items will have been dried, however it is the customers responsibility to remove the items from the packaging and allow to air for at least 72 hours until satisfied all items are totally dried. Once this is complete, customers may reapply packaging for storage purposes. If storing,  this must be done so in a dry environment and not in direct sunlight to avoid the build up of condensation. 

Liability

Pure is a cleaning company. Items that we receive are in a used condition. If whilst in our care (both in the workshop and in transit with ourselves or a third party) the customers items become damaged Pure will not exceed liability of a cost above 10x the repair amount unless previously agreed by all parties.

Once items have been placed back into the customers care, Pure will accept no responsibility for any damages that may occur to items. Photographs are taken before and after cleaning, to provide a record of condition. 

Exclusions.

Pure is not liable for the following: 

Damaged not caused by or related to our services.

Depreciation in the value of an item following a satisfactory standard of service

Delays beyond our control.

Failures in our services that are beyond our control. 

Loss of value against manufacturer original models following our services. 

Damage or defects on items we are not being paid for services on.  

Any loss or damage of to items that are not noted during the booking in process.

Cleaning process

It is the customers responsibility to inform us of any allergies at the time of booking.

We only use products that are safe to use and recommended to use around babies and children.

We will adhere to all manufacturers guidelines and cannot be held responsible for any damage that is caused beyond our control. 

Black Mould

Black mould can infamously leave stained marks on fabric, we will use all methods available in adherence with guidelines provided. We only use products that are approved for use near babies and children. We will not use mould/mildew removers. We therefore hold the right to refuse responsibility for any stains that we are unable to remove and may still charge. 

If your items still have black mould stains and you are unsure about the safety of them around babies and children, all we may do is to advise you to read the professional information that is given on this subject and that can be found below. 

https://www.nhs.uk/common-health-questions/lifestyle/can-damp-and-mould-affect-my-health/?fbclid=IwAR1kLbS4cwINJJ4YL1TUFwkIbvHWNZrUyHIxd-uV2yZIT8Xgn7lPrjaPpWU

https://www.asthma.org.uk/advice/triggers/moulds-and-fungi

Marketing 

Before and after pictures are taken of all items that we clean. We do this to document the condition of the items before and after, we also use the photographs on social media as a representation of our capabilities to potential customers. If you do not wish for photographs of your items to be used please place this request in writing.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.